Claim your eDreams compensation for your delayed or cancelled flights!

What is the eDreams compensation amount for a delayed or cancelled flight?

The eDreams compensation amount per passenger is determined by the distance of the flight.

• For flights shorter than 1,500 km, the compensation is £220.
• For flights between 1,500 and 3,500 km, the compensation is £350.
• For flights of over 3,500 kilometres within the EU, the compensation is also £350.
• For flights of over 3,500 kilometres outside of the EU, the compensation is £520—but if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.

When can I claim eDreams compensation for a delayed flight?

Under European legislation (EU261), passengers may be entitled to compensation from airlines for flight delays if:

• The flight was delayed for more than 3 hours
• The flight departed from the EU/UK or the airline is headquartered in the EU/UK
• The airline is the party at fault for the delay. This means that no unforeseeable circumstances or third parties are to blame for the delay (see the “Extraordinary Circumstances” section of this page to learn more).

When can I claim eDreams compensation for a cancelled flight?

Was your eDreams flight cancelled? You can file a flight compensation claim for your cancelled eDreams flight under EU261 regulations when the following criteria are met:

• The flight was cancelled less than 14 days before the departure date
• The flight departed from the EU/UK or the airline is headquartered in the EU/UK
• The airline is the party at fault for the cancellation. This means that no unforeseeable circumstances or third parties are to blame for the cancellation(see the “Extraordinary Circumstances” section of this page to learn more).

When can I claim a flight refund for a cancelled eDreams flight?

If your eDreams flight is cancelled you are also eligible for a flight refund if the airline did not offer any alternative flights, OR, you declined the alternative flight offered by the airline.

Should I accept the voucher?

We strongly advise against accepting airline vouchers as they may limit you to booking another flight with the same airline, and they may also come with a time restriction for use. Furthermore, if the airline goes bankrupt, there is a risk that you may encounter difficulties exchanging a voucher for a money refund.

Extraordinary circumstances — can the airline deny me eDreams compensation?

Unfortunately, airlines may refuse to provide compensation even in the event of sudden flight cancellations less than 14 days before the departure date or delays over 3 hours. Such situations may arise from third-party actions or unforeseeable events that are beyond the airline's control, and are called “extraordinary circumstances”.

Below are some common examples of extraordinary circumstances:

• Bad weather conditions, such as heavy rain and thunderstorms. 
• A strike caused by workers within the aviation industry, such as baggage handlers. However, keep in mind that a strike caused by workers associated with the airline, such as pilots, is NOT considered an extraordinary circumstance. 
• Natural disasters, such as tornadoes and hurricanes.
• A collision between the aircraft and birds or other foreign objects.
• A delay or cancellation caused by an ill or unruly passenger.

eDreams flight delayed or cancelled — how to file a claim?

Filing a claim for your flight on Flight Delayed UK is a hassle-free procedure. You only need to provide the necessary information, and we'll handle the rest.

After you've submitted your claim, we'll assign a specialist to your case who will evaluate your claim, prepare all the required legal documents, negotiate with the airline on your behalf, and, if required, represent you in court. We'll keep you updated at every stage of the process.

About eDreams

eDreams is an online travel agency and booking platform that provides affordable flight tickets to destinations all over the world. The platform also partners with hotel booking sites and car rental companies, giving customers the option to plan their entire trip in one place.

Established in Barcelona, Spain in 1999, eDreams offers a wide range of flight options from various airlines, including major carriers such as British Airways and Emirates, as well as low-cost airlines like easyJet and Ryanair. The website allows customers to easily search and book flights, as well as add other travel services such as hotel stays and car rentals to their itinerary.

Useful links

• More details on delayed flight compensation
• More details on cancelled flight compensation
• Post-Brexit flight compensation rules in the UK
• Rules regarding missed flight compensation
• Rules regarding flight compensation in the case of denied boarding
• Claim Calculator — check if you are eligible for compensation